In this short video Channa Seneviratne, Executive – Technology Development and Innovation at Telstra, breaks down the upcoming closure of the 3G network and what it means for those still utilising 3G devices.

Telstra’s 3G Network Shutdown: Your Essential Guide

We’ve got your back when it comes to Telstra’s 3G network shutdown. Imagine this: you’re relying on your trusty old 3G-only device to stay connected, but suddenly, it no longer works. That’s the reality many users will face as Telstra shuts down its 3G network.

The decision to do so is driven by the need to improve coverage, reduce congestion, and make way for the expansion of their 5G network. While this change brings positive improvements, it also means that users with 3G-only devices will need to upgrade to 4G/5G VoLTE-capable devices before June 30, 2024.

In this article, we’ll explore the impact of the network closure, the support from Telstra, and the steps you can take for a seamless transition.

Key Takeaways

• Telstra is closing its 3G network to meet increasing demand for mobile services, reduce congestion, improve coverage, and repurpose spectrum for 5G network expansion.
• The closure will impact users with 3G-only devices, as they will be unable to connect to Telstra’s network and make voice calls without VoLTE technology.
• Emergency calls to 000 will also not be possible without VoLTE emergency calling support.
• Users need to upgrade to a 4G/5G VoLTE-capable device before June 30, 2024, as specific devices and antennas that operate solely on 3G will no longer work after the closure date.

Reasons for 3G Network Shutdown

The decision to shut down Telstra’s 3G network was driven by multiple factors. Firstly, there was an increasing demand for mobile services, which was overwhelming the 3G network and causing congestion. This congestion was negatively impacting the quality of service for our customers.

To address this issue, we made the decision to shut down the 3G network. By doing so, we are able to allocate more resources to our 4G and 5G networks, improving capacity and coverage. This will result in faster and more reliable connections for our customers.

Furthermore, repurposing the spectrum used by the 3G network for 5G expansion allows us to stay at the forefront of technology. 5G networks offer significant advancements in speed and performance, and by repurposing the spectrum, we can provide these benefits to our customers.

Throughout this process, we have also made sure to consider the needs of our enterprise and wholesale customers. We understand the importance of providing dedicated support for these customers, and this decision ensures that they will continue to receive the support they need.

Impact on Users Without 4g/5g Devices

Users without 4G/5G devices will experience significant limitations and disruptions when Telstra’s 3G network is shut down. Without a 4G/5G device, they’ll be unable to connect to Telstra’s network, rendering their 3G-only devices obsolete.

Voice calls won’t be possible without Voice over LTE (VoLTE) technology, and emergency calls to 000 will also be unavailable without VoLTE emergency calling support.

To continue using Telstra’s network, users will need to upgrade to a 4G/5G VoLTE-capable device before June 30, 2024. Devices and antennas that operate solely on 3G will no longer function after the network closure date.

It’s crucial for users without 4G/5G devices to take appropriate actions now to avoid disruptions and ensure a seamless transition.

Support and Communication From Telstra

Telstra is committed to assisting customers throughout the 3G network shutdown. They have implemented multiple communication efforts to inform affected customers about the network shutdown and the need to upgrade their devices. Customers will receive notifications regarding the devices that need upgrading, ensuring they have ample time to make the necessary changes.

Telstra provides a range of support options to address any questions or concerns customers may have. This includes FAQs and dedicated support channels. They also offer assistance with recycling old devices through various options.

Actions Users Can Take Before Shutdown

Before the shutdown, we can take proactive steps to ensure a smooth transition by checking device compatibility, updating network settings, and recycling old devices. To begin with, it’s important to check if our devices are compatible with the 4G or 5G network. We can do this by looking for ‘4G’ or ‘5G’ on the screen of our mobile phones, tablets, smartwatches, wearables, NextG Wireless Link (NGWL), and Internet of Things (IoT) devices.

Next, we should update our device network settings to ‘automatic’ or ‘4G’ to ensure seamless connectivity. Additionally, we should consider recycling our old devices at Telstra stores or through Mobile Muster to contribute to a sustainable environment. If you’ve any questions or concerns, you can always seek help from Telstra for assistance and guidance.

Devices and Services Affected by Closure

The closure of Telstra’s 3G network will have a significant impact on various devices and services. Mobile phones and tablets, including smartwatches and wearables, that rely solely on 3G connectivity will no longer be able to connect to Telstra’s network. This means that these devices will become obsolete for Telstra users.

Furthermore, without Voice over LTE (VoLTE) technology, voice calls will not be possible on the Telstra network. This means that users who have 3G-only devices will not be able to make or receive calls once the network closure takes effect.

Not only will consumer devices be affected, but also other devices like the NextG Wireless Link (NGWL) and Internet of Things (IoT) devices. These devices, which operate exclusively on 3G, will no longer function after the closure date.

To continue using Telstra’s network, affected users will need to upgrade to a 4G or 5G VoLTE-capable device before June 30, 2024. This upgrade will ensure that their devices can connect to the network and make use of the available services.

Telstra is taking steps to support and inform affected customers during this transition. They are providing communication to inform users about the network closure and assisting with device recycling. These efforts aim to help users navigate the changes and ensure a smooth transition to newer, compatible devices.

Frequently Asked Questions

Can I Still Make Emergency Calls to 000 if I Have a 3G-Only Device After the Network Shutdown?

Yes, if you have a 3G-only device after the network shutdown, you will not be able to make emergency calls to 000. Voice over LTE (VoLTE) technology is required for emergency calling support.

Will My 3G Device Still Be Able to Connect to Other Mobile Networks After Telstra’s 3G Network Shutdown?

No, after Telstra’s 3G network shutdown, our 3G devices will not be able to connect to other mobile networks. It’s important to upgrade to a 4G or 5G device for continued network connectivity.

What Will Happen if I Don’t Upgrade My 3G Device to a 4G/5G Volte-Capable Device Before June 30, 2024?

If we don’t upgrade our 3G device to a 4G/5G VoLTE-capable one before June 30, 2024, we won’t be able to connect to Telstra’s network, make voice calls, or make emergency calls.

Can I Use a 4G/5G Device on Telstra’s Network Without Volte Technology?

Yes, we can use a 4G/5G device on Telstra’s network without VoLTE technology. VoLTE is required for voice calls, but data services can still be accessed on 4G/5G devices without VoLTE.

Are There Any Financial Incentives or Discounts Available for Customers Who Need to Upgrade Their Devices Due to the 3G Network Shutdown?

There are currently no financial incentives or discounts available for customers who need to upgrade their devices due to the 3G network shutdown. However, Telstra is providing support and assistance for any questions or concerns.

Conclusion

Telstra’s upcoming 3G network shutdown is a necessary step to improve coverage and meet the growing demand for mobile services. While this change may impact users with 3G-only devices, Telstra is committed to supporting their customers through this transition.

It’s important for users to upgrade to a 4G/5G VoLTE-capable device before June 30, 2024, and Telstra is offering assistance and options for recycling old devices. By taking proactive actions, users can ensure a smooth and uninterrupted communication experience.

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